Email us at info.uk@fitflop.com or call 0800 8560148 between 9am - 5pm UK time Monday to Friday, including Bank Holidays.

Yes. Please call the Customer Service team on 0800 8560148 between 9am - 5pm UK time, with your credit/debit card details ready.

You can pay with AMEX, Visa, MasterCard. PayPal,  Apple Pay, Google Pay or through Klarna / Klarna Pay In 3.

If you’d like to pay with an overseas card you’ll need to check out with PayPal or contact our Customer Service team on 0800 8560148 or email info.uk@fitflop.com.

Typically within 3-5 working days (when ordered before 16:30 GMT). Or sooner when you opt for next day delivery.

Yes, simply click on the 'track your order' link in the confirmation email you've received.

Unfortunately we are unable to cancel or amend any orders once they have been placed.

Yes; all orders need a signature on delivery. Please ensure you enter a delivery address where someone will be in to sign for your parcel. If you have ordered via Click and Collect, DPD will get in touch with you when your order is ready, describing when and how to collect your order.

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

We have a list of authorised retailers on Find a Stockist

 We do not currently sell gift cards/ gift vouchers. 

 We do not currently sell replacement insoles or laces.

Standard delivery is £3.95 - free on orders over £99. Orders are typically delivered within 2-3 working days. Next day delivery cost is £5.95 (if order is placed before 9pm Monday – Saturday or before 4pm on Sunday your order will be delivered the following working day). DPD Click & Collect cost is £5.95.

Packages are delivered between 8am and 19:00 GTM Monday to Friday (excluding Bank Holidays). If nobody is available at the address specified, a card will be left stating the location of your package.

Click & Collect is available via the DPD network of collection points. During checkout you will have seen the opening hours of the collection point. These will be repeated ins the notification sent you to you from DPD once your parcel is ready to collect.

To collect your parcel, you will need to bring the notification sent to you from DPD, which includes the barcode, which will be scanned and used as identification. We do not require any further proof of identification when you collect.

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.

 We currently only deliver to mainland UK, the Scilly Isles, Scottish Islands, IV40/54 and the Channel Islands. To locate a stockist near you, click on Find a Retailer.

Any product bought from our Fitflop online store and delivered to a UK address is eligible for an exchange within 28 days of the order being received. 

Head to the Exchanges page on our website: www.fitflop.com/uk/en/exchange. Fill in your email address and order number, select the products you want to return and then choose your replacements. 

Items are eligible for exchange within 28 days of the order being received. If your goods are faulty or if you feel there are extenuating circumstances, please contact Customer Services.

No. We’ll provide a label for you free of charge. Exchanges are checked carefully before going ahead, so there may be a delay between placing your exchange order and receiving your shipping label, especially if you arrange the exchange at the weekend.

We instruct our warehouse to ship the replacement items as soon as we receive your return, so your exchange should arrive in the normal time plus the time it takes to pack and ship the return back to us.

Please Contact Services and we’ll try to find something similar, or find out how likely this item is to come back into stock in the near future. There is always the option to return for a full refund and register interest in the item you want.

Yes. We’ll do our best to match the promotion you received as part of your original order. Please contact Customer Services if you think the promotion applied to your replacement order is incorrect. 

Yes. When searching for the order which you’ll make the return against, remember to use the buyer’s email address.

Items that have been worn outside or damaged are not eligible for return or exchange. 

No. All exchanges need to arranged through the website.

For some refunds we have to make a payment back to the replacement order and another back to the original order, which will show up as two refunds. These will add up to the full amount you’re owed. If you think there is a discrepancy, please contact Customer Services.

Our banking procedures require us to work in this way. If you would like to pay for your replacement order using a new payment method, please return your unwanted item for a refund and place a new order. 

Shortly after placing your exchange order you should receive a return label. When your return parcel is booked in at the warehouse, the replacement item(s) are dispatched. It may take a little longer to receive you replacement than it would for a normal order owing to the additional time in processing the return item. If you have sent your return item more than a week ago and have heard nothing since, please contact Customer Service who will be pleased to track you order.

We check and authorise exchange orders carefully, so it can take time to issue your return label, especially if the exchange order was placed at the weekend or on a public holiday.

We offer free returns on everything. When returning items please keep your proof of postage. If your item is faulty, please call our Customer Service team on 0800 8560148 or email them at info.uk@fitflop.com

Standard Delivery cost of £3.95 will be refunded if the whole order has been returned. For Next Day Delivery orders only standard delivery cost of £3.95 will be refunded (all items must be returned also).

An email will be sent to confirm your refund is in process. Please allow up to 10 days. We will refund the amount paid for the item to the original payment method.

You can return any item for a refund within 28 days of receipt. Returned items must be unworn, in the original condition you received from us, and accompanied by our packing slip. For all returns on orders over 6 months old, please get in touch with our customer service team who will be more than happy to help.

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 0800 8560148 or at info.uk@fitflop.com.

If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty please contact our Customer Service team on 0800 8560148 or email them at info.uk@fitflop.com before returning your order.

We offer fantastic prices on our clearance lines and they are not eligible for free returns. This does not affect your statutory rights

Sometimes things can go wrong, and we will do our best to put it right. Please call our Customer Service team on 0800 8560148 or email them at info.uk@fitflop.com

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 0800 8560148 or email them at info.uk@fitflop.com if you need further help.

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 0800 8560148 or email them at info.uk@fitflop.com *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

We recommend our footwear for daily walking/strolling/non-sport use.

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.

The FitFlop ‘Refer a Friend’ program ended on 8 October 2024. For any queries relating to this program, please contact our customer care team.