We've gone paperless so won’t find a label in your parcel. \ \ 1\. Log into our online **[returns portal](https://row.ups.com/AuthorizedReturns/AuthorizedReturns/AR_Access?Arid=a2ecf8f6-f49f-4f29-a6ef-a1b08a14ec6c)** 2\. Follow the instructions (you’ll need your email address, phone number & order number) 3\. Print your return label 4\. Package up your return securely 5\. Take it to a UPS drop off location

1. Login in to our online **[exchange portal](https://www.fitflop.com/us/en/exchange)**, using your order number and email address. 2. Select the item you want to exchange then choose your replacement item on our online store. 3. Shortly after placing your exchange order you will receive a return label with a QR code for UPS drop off. 4. We will ship your new order once your return has been delivered to our warehouse and we’ll email you again when your order is on it’s way to you.

The item(s) returned must be in their unworn, original condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying footwear on for fit, may we suggest you stay inside while you walk around in them?) \\ The goods are your responsibility until they reach our warehouse so please do take care to pack up your return properly and seal it well. It’s a good idea to ask for a proof of postage receipt from UPS. The label we provide already has our warehouse address but in case do you need it: Fitflop c/o Ryder Attn: Returns 9157 Mink Street Etna, OH 43062

**Are returns & exchanges free of charge?** Yes, returns and exchanges are FREE on all orders and we don’t charge a restocking fee. Please use our returns portal to get your free returns label. **How much time do I have to return or exchange the items?** 28 days. You have 28 days from when you receive your order to return it or request an exchange. **How long does the refund take?** We normally process returns quickly but it can take up to 2 weeks during busy periods like sale. You’ll receive an email to confirm when it have been processed and the refund may take a few business days to clear back into your account. **Will my initial shipping fee be refunded?** No, if you paid for shipping on the original order this will not be refunded. **Can I returns item purchased on Fitflop.com in store?** No, we’re sorry but items purchased from fitflop.com can only be returned to our warehouse via the method described on this page. \ \ If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at [info.us@fitflop.com](mailto:info.us@fitflop.com) or on 877-861-1988.