Beth Schneider,
Comfortable shoes and superb customer servie
The shoes are very comfortable and easy to wear without a breaking-in period. But even better was the service. I tried to pay with PayPal and had some difficulty - having to try multiple times before payment went through. I got an email from Andrew at Fit Flop asking about my experience, trying to figure out what had happened. He then offered me a refund for 50% because of my problems with their website. This has never happened when dealing with an online retailer. I was so impressed.