Email us at info.eu@fitflop.com or call +44 207 751 3694 between 10:00 and 18:00 CET, Monday to Friday, including Bank Holidays.

Yes. Please call the Customer Service team on +44207 751 3694 between 10:00am - 18:00pm CET time, with your credit/debit card details ready.

You can pay with, Visa, MasterCard, PayPal, Google Pay or through Apple Pay.

If you select the Standard shipping option, delivery will be within 2 - 5 working days depending on the delivery location (when ordered before 16:30 CET). Or, sooner when you opt for Express next working day delivery (again, when ordered before 16:30 CET).

Yes, simply click on the 'track your order' link in the confirmation email you've received.

Unfortunately we are unable to cancel or amend any orders once they have been placed.

 Most shipments do not require a signiture.

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

We have a list of authorised retailers on Find a Retailer

 We do not currently sell gift cards/ gift vouchers. 

 We do not currently sell replacement insoles or laces.

Standard delivery is free (typically delivered between 5-7 working days depending on your location) .

We’d like to reassure our European customers that we’re doing everything possible to ensure your FitFlop shopping experience is just as smooth and easy after Brexit. PLEASE KEEP SHOPPING!

• You can still buy all the shoes (and sneakers, sandals, boots, slippers...) you love and place your orders as normal on FitFlop.
• We’ve made sure you have no extra duties/taxes to pay.
• But adjusting to the new Brexit trade arrangements may affect delivery times depending on your location.

Will I have to pay extra costs when my shoes are delivered?
NO!!! You should not be asked to pay any extra duties or taxes when your shoes arrive. (If you are asked for extra payment please email our customer services on info.eu@fitflop.com.)

Will there be delays in delivering my shoes?
We’re working as usual and shipping our shoes as quickly as we can from our UK warehouse. Unfortunately, due to transport situations outside our control, there are currently potential delays to some EU destinations. If this may affect your delivery we’ll notify you as soon as we can. We ask for your patience during this (hopefully short) post-Brexit ‘settling in’ period.

Packages are delivered between 08:00 and 18:00 CET Monday to Friday (excluding Bank Holidays). If nobody is available at the address specified, the postman will leave a card stating the location of your package.

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.

We deliver to all EU countries listed in our Delivery and Returns policy. To locate a stockist near you, click on Find a Retailer at the bottom of every page of FITFLOP.COM

Unfortunately, the returns are not free. When returning items please keep your proof of postage. If your item is faulty, please call our Customer Service team on +44 207 751 3694 or email them at info.eu@fitflop.com

Standard Delivery cost will be refunded if the whole order has been returned amounting to €8. For Next Day Delivery orders only standard delivery cost of €8 will be refunded (all items must be returned also).

Upon receipt, and subject to passing the necessary checks, we will refund the amount described in our refund policies. An email will be sent to confirm your refund is in process - please allow up to 10 days. We will refund the amount paid for the item to the original payment method .

Customers in the EU are entitled to cancel an order within 14 days (beginning on the day after you received the products). We also offer an extended goodwill 28-day returns policy. All items can be returned within 28 days of the purchase by following the instructions on your dispatch note.

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on +44 207 751 3694 or at info.eu@fitflop.com.

If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty please contact our Customer Service team on +44 207 751 3694 or email them at info.eu@fitflop.com before returning your order.

Sometimes things can go wrong, and we will do our best to put it right. Please call our Customer Service team on +44 207 751 3694 or email them at info.eu@fitflop.com 

If our Customer Service team are unable to resolve your complaint to your satisfaction, you may refer your complaint to: http://ec.europa.eu/odr. Our E-Mail address is: info.eu@fitflop.com. FitFlop Ltd does not participate in any consumer dispute resolution body and is not obliged to do so.

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on +44 207 751 3694 or email them at info.eu@fitflop.com if you need further help.

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on +44 207 751 3694 or email them at info.eu@fitflop.com *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

We recommend our footwear for daily walking/strolling/non-sport use.

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.

The FitFlop ‘Refer a Friend’ program ended on 8 October 2024. For any queries relating to this program, please contact our customer care team.