Email us at info.ca@fitflop.com  or call 1-877-861-1988 between 09:00am and 17:00pm EST, Monday to Friday.

At this time, we are unable to place phone orders for customers. Customers will need to place orders through the website only. We apologize for any inconvenience.

You can pay with Visa or MasterCard, Google Pay.

Orders are usually received within 5-8 business days.

Yes, simply click on the 'track your order' link in the confirmation email you've received.

Once your order has been placed, we will be unable to amend any details or cancel your order

Most shipments do not require a signature.

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

We have a list of authorised retailers on Find a Retailer

 We do not currently sell gift cards/ gift vouchers. 

 We do not currently sell replacement insoles or laces.

Standard shipping cost is $19.95 (5-8 days). We offer FREE standard shipping on all orders over $199.

Shipments are sent via CanPar Ground Service.

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.

We currently only deliver in Canada. To locate a retailer near you, click on Retailer Locator.

Any product bought from our Fitflop online store and delivered to a UK address is eligible for an exchange within 28 days of the order being received. 

Head to the Exchanges page on our website: www.fitflop.com/uk/en/exchange. Fill in your email address and order number, select the products you want to return and then choose your replacements. 

Items are eligible for exchange within 28 days of the order being received. If your goods are faulty or if you feel there are extenuating circumstances, please contact Customer Services.

No. We’ll provide a label for you free of charge. Exchanges are checked carefully before going ahead, so there may be a delay between placing your exchange order and receiving your shipping label, especially if you arrange the exchange at the weekend.

We instruct our warehouse to ship the replacement items as soon as we receive your return, so your exchange should arrive in the normal time plus the time it takes to pack and ship the return back to us.

Please Contact Services and we’ll try to find something similar, or find out how likely this item is to come back into stock in the near future. There is always the option to return for a full refund and register interest in the item you want.

Yes. We’ll do our best to match the promotion you received as part of your original order. Please contact Customer Services if you think the promotion applied to your replacement order is incorrect. 

Yes. When searching for the order which you’ll make the return against, remember to use the buyer’s email address.

Items that have been worn outside or damaged are not eligible for return or exchange. 

No. All exchanges need to arranged through the website.

For some refunds we have to make a payment back to the replacement order and another back to the original order, which will show up as two refunds. These will add up to the full amount you’re owed. If you think there is a discrepancy, please contact Customer Services.

Our banking procedures require us to work in this way. If you would like to pay for your replacement order using a new payment method, please return your unwanted item for a refund and place a new order. 

Shortly after placing your exchange order you should receive a return label. When your return parcel is booked in at the warehouse, the replacement item(s) are dispatched. It may take a little longer to receive you replacement than it would for a normal order owing to the additional time in processing the return item. If you have sent your return item more than a week ago and have heard nothing since, please contact Customer Service who will be pleased to track you order.

We check and authorise exchange orders carefully, so it can take time to issue your return label, especially if the exchange order was placed at the weekend or on a public holiday.

Unfortunately, the returns are not free. When returning items please keep your proof of postage.

The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).

Upon receipt, and subject to passing the necessary checks, we will refund the amount paid for the item to the original payment method.Please include your returns paperwork in your box when returning your items. Not doing so can cause a delay in receiving your refund.
Refunds can take up to 10 days to be processed - during busy periods can take little longer.

All non-Final Sale items can be returned within 28 days of the purchase date using the returns label included in your parcel.

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 877 861 1988 or at info.ca@fitflop.com.

If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty please contact our Customer Service team on 877 861 1988 or email them at info.ca@fitflop.com before returning your order.

Sometimes things can go wrong, and we will do our best to put it right. Please call our Customer Service team on 877 861 1988 or email them at info.ca@fitflop.com 

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 1-877-861-1988 or email them at info.ca@fitflop.com if you need further help.

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 1-877-861-1988 or email them at info.ca@fitflop.com *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

We recommend our footwear for daily walking/strolling/non-sport use.

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.

The FitFlop ‘Refer a Friend’ program ended on 8 October 2024. For any queries relating to this program, please contact our customer care team.